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Service Manager-Mercedes

Location: Maplewood, Minnesota
Job # 10147336
Date Posted: 11-13-2017
Morrie’s Automotive Group, a dynamic, long-standing, and growing retail automotive group based in the Twin Cities metro area is expanding and is looking for a Service Manager for our Maplewood Mercedes-Benz store.
At Morrie’s, we do things a little different.  We have a passion for changing the way the business has been run in the past and we need top talent in order to do it.  We hire assertive, forward-thinkers who see the big picture of our business.  Our Buy Happy sales process has proven itself in the one-price environment and helped us create a highly engaging and social environment where our employees are happy and in-turn our customers Buy Happy.

Position Summary:
The Automotive Service Manager is responsible for the daily sales activity in the service department, managing customer and vendor relationships, day-to-day management of the technician and reconditioning teams, and new car inventory.
Job Duties/Accountabilities:
  • Combine strong technical skills with people skills to ensure we are providing a high level of customer service within the department.
  • Responsible for driving profitability and CSI within the service department – meeting both internal and manufacturer goals.
  • Ensuring customer follow-up through day-to-day management of the Service Advisors, as well as personally dealing with heat issues.
  • Play an active role in the recruitment, interviewing, selection and development of the Buy Happy service team.
  • Assist the GM in the overall success of the store, including all store meetings, provide on the job training to the service department, and regular reporting to the GM with any issues or concerns.
  • Manage the payroll process within the department
  • Assist the Company in meeting the standards of providing a safe and healthy work environment, while meeting OSHA compliance standards.
  • Demonstrate behaviors consistent with the company’s expectations as it pertains to interactions with customers, co-workers, subordinates, and vendors.
  • Ability to maintain a level of professionalism and maintain confidentiality in sensitive situations.
  • Strong verbal and written communication skills
  • Professional personal presentation
  • Attention to detail, organizing and planning
  • College degree in Business Administration, Business Management or a Related Field preferred
  • 3+ years of automotive management experience
  • Proven track record in customer service
  • Proficient in operating a personal computer including Microsoft Office – Outlook, Excel, and Word.
  • Reynolds and Reynolds experience preferred.

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