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Service Advisor-Mercedes

Location: Maplewood, Minnesota
Job # 10218056
Date Posted: 12-04-2017
Morrie’s Automotive Group, a dynamic, long-standing, and growing retail automotive group based in the Twin Cities metro area is expanding and has many opportunities.
At Morrie’s, we do things a little different.  We have a passion for changing the way the business has been run in the past and we need top talent in order to do it.  We hire assertive, forward-thinkers who see the big picture of our business.  Our Buy Happy sales process has proven itself in the one-price environment and helped us create a highly engaging and social environment where our employees are happy and in-turn our customers Buy Happy.

Position Summary:
The Service Advisor explains the maintenance that a car may need and gives price estimates and makes suggestions about future work.  The Service Advisor is the dealership's first-line customer-relations and service representative.

Job Duties/Accountabilities:
  • Greet customers, listen to the description of the problem, obtain customer and vehicle information
  • Inspect all vehicles for bodywork, notify the customer if work is needed
  • Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
  • Handle minor customer complaints and misunderstandings
  • Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
  • Handle telephone inquiries and return phone messages promptly
  • Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
  • Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
  • Assist the service manager as necessary
  • Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals
  • Problem solving skills
  • Strong verbal and written communication skills
  • Professional personal presentation
  • Strong organizational skills
  • Reynolds and Reynolds system experience preferred but not required
  • Saturday's required
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