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Service Advisor

Location: Minnetonka, MN
Job # 10425724
Date Posted: 02-14-2018
Morrie's Automotive Group is looking for a Service Advisor to join the team.  This is a terrific opportunity for someone looking for a career, not just a job. Morrie's is committed and focused on the success of our employees, and we support our staff with training and assistance from experienced management.  We offer competetive compensation, full benefits package, and a great Buy Happy Workplace.
The Service Advisor explains the maintenance that a car may need and gives price estimates and makes suggestions about future work.  The Service Advisor is the dealership's first-line customer-relations and service representative.
Job Duties/Accountabilities:
  • Greet customers, listen to the description of the problem, obtain customer and vehicle information
  • Inspect all vehicles for bodywork, notify the customer if work is needed
  • Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
  • Handle minor customer complaints and misunderstandings
  • Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
  • Handle telephone inquiries and return phone messages promptly
  • Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
  • Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
  • Assist the service manager as necessary
  • Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals
  • Ability to work a full-time schedule
  • Previous Service Advisor experience
  • Possess strong people skills, problem solving abilities
  • Selling necssary services in a fast-paced environment
  • Ensuring customer satisfaction is always the focus
  • Previous experience preferred. Reynolds & Reynolds experience a plus.
  • Must be able to pass a background check, drug test, and have a clean driving record.
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