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Service Drive Manager

Location: Minnetonka, MN
Job # 10432828
Date Posted: 02-15-2018
Morrie’s Automotive Group, a dynamic, long-standing, and growing retail automotive group based in the Twin Cities metro area is expanding and has openings for Service Drive Manager.

At Morrie’s, we do things a little different. We have a passion for changing the way the business has been run in the past and we need top talent in order to do it. We hire assertive, forward-thinkers who see the big picture of our business. Our Buy Happy sales process has proven itself in the one-price environment and helped us create a highly engaging and social environment where our employees are happy and in-turn our customers Buy Happy.

We offer competitive compensation, as well as a comprehensive benefit plan – including medical, dental, paid time off, STD/LTD, 401K and life insurance. We also offer opportunities for advancement.

The Service Drive Manager is responsible for the daily sales activity in the service department, managing customer relationships, day-to-day management of the service advisors.  Coaching service advisors daily to achieve sales goals and ensure the customer is receiving the best experience.

Job Duties/Accountabilities:
  • Manage the service drive staff and monitor their performance.
  • Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
  • Maintain daily sales and production records as required by dealership management.
  • Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
  • Establish and maintain good working relationships with customers to encourage repeat and referral business.
  • Handle customer complaints tactfully, promptly, and with concern for the customer.
  • Stay up to date on product changes and new products.
  • Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
  • Other duties may be assigned by management.
  • Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors
  • Spends 90% of time in the service drive assisting customers and service advisors

Key Competencies
  • Ability to maintain a level of professionalism and maintain confidentiality in sensitive situations.
  • Verbal and written communication skills
  • Professional personal presentation
  • Attention to detail, organizing and planning

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